Last updated: 09/08/2026
Farmer Chiropractic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website or use our services.
What information do we collect?
We may collect personal information such as your:
- name, address, date of birth and contact details
- Medicare and private health insurance details
- emergency contact details
- employment details
- information about your health, medical history, injuries, medications and allergies
- other information you provide when completing a new patient or other form.
Health information is sensitive information, and we take reasonable steps to protect it.
How do we collect your information?
We may collect information when you:
- complete a form on our website
- contact us by phone, email or other means
- make or attend an appointment
- provide information as part of your treatment.
Our website uses Gravity Forms to collect information submitted through online forms. Information submitted through our new patient forms is sent to the practice so that we can prepare for and provide your care.
How do we use your information?
We use your information to:
- provide chiropractic and related services
- arrange and manage appointments
- maintain your patient records
- understand your health needs and provide appropriate care
- process payments, Medicare or health fund claims where applicable
- communicate with you about your appointments and treatment
- meet our legal and professional obligations
- manage and improve our practice and website.
We will only use your information for purposes reasonably connected with providing our services and operating our practice, or where we are otherwise permitted or required to do so by law.
Who do we share your information with?
Where reasonably necessary, we may share your information with:
- other healthcare providers involved in your care
- health funds, Medicare or other organisations where necessary to process a claim
- service providers who help us operate our practice, website or IT systems
- government agencies or other organisations where required or authorised by law.
We do not sell your personal information.
How do we protect your information?
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
We only allow access to personal and health information where it is needed to provide care, operate the practice or meet our legal obligations.
How long do we keep your information?
We keep patient and other personal information for as long as reasonably necessary and as required by applicable legal and professional record-keeping requirements.
When information is no longer required, we take reasonable steps to securely dispose of or de-identify it.
Website cookies
Our website may use cookies and similar technologies to make the website work properly and to understand how visitors use our website.
We may use website analytics services to collect general information about website traffic and usage.
Accessing or correcting your information
You can ask us for access to the personal information we hold about you. You can also ask us to correct information that is inaccurate or out of date.
To make a request, or if you have any questions about how we handle your information, please contact us:
Farmer Chiropractic
Phone: 07 41217600
Email: [email protected]
Address: Unit 2/98 Bazaar Street, Maryborough Qld 4650
Privacy complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and try to resolve your concern.
If you are not satisfied with our response, you can contact the **Office of the Australian Information Commissioner (OAIC)**.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.